Shipping & Returns
Shipping Information
Free Shipping
Enjoy free standard shipping on orders over $49 within the continental United States. Oversized and heavy items may be billed at the live carrier rate shown at checkout.
Shipping Methods
- Standard Shipping (3-8 business days): $5.99
- Express Shipping (2-3 business days): $12.99
Shipping Area
We currently ship within the United States only, including Alaska and Hawaii. Remote-area surcharges may apply and are shown at checkout.
Returns & Exchanges
30-day Return Policy
We want you and your pup to be completely satisfied. If you're not happy with your purchase, you can return it within 30 days for a full refund or exchange.
Return Requirements
- Items must be unused and in original packaging
- Food and treats must be unopened
- Include original receipt or order number
How to Return
- Contact our customer service team at support@furaly.com
- Receive your return authorization and shipping label
- Pack items securely and ship back
- Refund processed within 5-7 business days of receipt
Final Sale Items
For safety and hygiene, food, treats, supplements and other regulated consumables are final sale and cannot be returned.